There are many project management tools available for IT development management, such as Jira, and also Asana, Trello, and Swit, which can be used to manage tasks using tickets, etc., in addition to IT.
By the way, are you using these services as actively as you initially adopted them?
If you don't use them as well as you did at first, is it because you've become lazy?
<I'm too lazy to write>
After using these tools for a certain period, you may feel that using them is like another task, and you may feel like you are using them by force.
There are many reasons, but from the developers' perspective, it seems to be even more so when they have to pay attention to tasks other than development or project progress.
In my experience, the project management tool became deactivated when the representatives and managers, and other related departments, did not use the tool.
At first, everyone seems to use it actively after hearing how to use it, but as time goes by, those who don't know about development, such as the representatives, find it difficult to use the tool and can't get the information they want, so they request, "Please submit a daily report in Excel." If this happens, the project management tool becomes completely useless for developers.
<I'm too busy just taking care of development>
So, is there a way to prevent this situation and allow developers to focus only on development and tickets?
Use BCTO.
BCTO integrates with project management tool APIs, so developers can use them as they always have, and it only shows the information that the representatives need to see.
Developers only focus on development and manage their tasks using project management tools, and the representatives or development-related personnel can easily read them and communicate with the developers based on the project management tool.
<Tickets in progress and detailed development history>
<Detailed information of the ticket>
BCTO will create an environment where developers can truly focus only on development.